Why has nothing changed for my guests?

You have two menus, not one

One is your Draft: the menu you edit. Every price you change, every name you fix, every photo you attach lands there the moment you save it.

The other is what is Live: a frozen copy, taken at the moment you last published. That copy is what a guest gets when they scan the code on the table, and it does not move on its own.

This is deliberate, and it is the same reason a kitchen does not send a half-plated dish. You can correct a whole price list, or photograph a whole section, over an afternoon without any guest seeing it half-done. It also means a failed publish is harmless: guests keep seeing the menu you published last, so nothing breaks at the table.

Send your draft to the table

1. Open Publication in the workspace.
2. Read Changes waiting to be published first. It lists what will actually change for your guests — a price, a name, a dish added, a dish hidden. If it says nothing is waiting, your guests are already seeing your latest work.
3. Check the Publish readiness checklist. Every line has to say Ready. A line that says Needs attention has Fix next to it, and that takes you straight to the screen where you can fix it.
4. Tick I reviewed the publish checklist.
5. Press Publish.

The checkbox and the button only wake up once the checklist is clean. That is not the screen being difficult: a menu with a nameless category or a priceless dish would reach a real table that way.

Once it goes through, the version number goes up and the next guest to open the menu gets the new one. Your printed codes are untouched — the address they point at never changes because you published, so publishing never costs you a reprint.

Look at it before your guests do

On the same screen, This is what a guest will see shows your draft in a narrow column, at the width a phone reads it — that is where you notice a long dish name breaking oddly or a price landing in the wrong place.

To hold it in your hand, press Open the preview link and open it on your own phone. That link works for 15 minutes and is closed to search engines. It is not your guests' address: while you look at your draft, the printed code on the table keeps showing the published menu.

Never print or send that link to anyone. It expires, and a card printed with it would be dead paper the same day. The only address your guests get is the one on your QR codes.

Publish later, on purpose

New prices from Monday? You do not have to be at your desk on Monday. Schedule the publish offers ready times — Tonight 03:00, Tomorrow 09:00, Monday 09:00 — shown in your own location's time zone, not ours.

A scheduled publish is a publish: it takes the next version number and your printed QR code stays the same. It also freezes what you see now, so finish the readiness list first; until you do, the screen says so instead of offering you a time.

Changed your mind before it runs? Cancel this schedule. And if a scheduled publish ever does not go through, the screen tells you plainly: the menu did not change, your guests still see the previous version, and you can publish now or schedule it again.

Published the wrong thing

1. Open Publication and find Published versions.
2. Pick the version you want back and use Go back to this version.

Going back is a publish too: it gets a new version number, and the QR stays the same. Nothing is deleted — the version you regretted stays in the list, and you can return to it just as easily if it turns out you were right the first time.

The one thing that reaches guests without publishing

Sold out, on the dish in your Menu. The dish stays on the guest's menu with its price, marked as unavailable, and the mark clears itself the next day.

It works that way for a reason you already know: the fish runs out in the middle of service. Making you publish then would be both slow and risky, because your draft may hold a price edit you have not finished.

Everything else is part of the frozen copy and needs a publish — prices, dish names, descriptions, categories, the order of the menu, dish photos, your logo, and your brand name, address and phone number.